01582733222

Complaints Procedure

Claims Specialist > Complaints Procedure

Overview

If any complaint is made, it immediately transferred to Tom Carroll. We will provide our clients with a copy of our complaint’s procedure. This will let them be aware of how and whom they should make a complaint. Any complaint against the accident insurance procedure by any client will be taken seriously and will be resolved immediately. 

Complaints can be sent to Nadeem Choudry by telephone 01582733222 or email at info@claimsspecialists.co.uk.  Any complaint received from a third-party agent should be directly raised to Tom Carroll.

Public Complaints Procedure

The following complaint procedure is available on the company’s website and can be provided to every client upon receipt of a complaint. You can avail the quality services from our personal injury solicitors against any kind of road traffic accident. 

You can submit a medical negligence claim and compensation claims including complaints either by email, telephone or any other form that is provided to you and all the complaints are regulated under the Compensation Act 2006. The complaints should be addressed to the Complaints Department. 

Our department of accident claims management will provide their seamless support with whiplash compensation, accident compensation, injury compensation enabling you to reconstruct your lives. We provide rapid compensation settlement finalized through the compensation calculator. 

We will then send you a confirmation email of acknowledgment about the complaint within five working days. This will be mentioning the person who is handling the complaint. This person will be authorized to directly handling and settling the complaint completely. Within eight weeks, we will send you either: 

A- A final verdict with all the information regarding the complaint; Or 

B- A reply which: 

a- explains why we are unable to make a final response including the possible reasons for the further delay and the expected time of delivering the final response.  

b- Let you know that you may need to transfer your complaint to the Legal Ombudsman if you are not satisfied with the response. It will also include the time frame and full contact details. 

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Legal Ombudsman

PO Box 6804

Wolverhampton

WV1 9WG
Tel: 0300 555 0333
(Opening Times Mon – Fri 8.30 – 5.30)
Any complaint must be referred to the Legal Ombudsman within six months of the date of our written final response.

Senior Claims Specialists Adviser

Senior Claims Specialists Adviser is the main person responsible for the analysis of complaints. If needed, other employees will help to seek the information.  

A log file including all the received complaints and the outcomes will be assigned to Tom Carroll. A complaint’s file will be created for every complaint, their reference to the log file, the communications with all the complaints, actions taken to investigate, and the copy of the final response to the complaint.